Final Concept: Inkwell
Creative Brainstorming
Conducting Peer Critiques
spring presentation
Spring Final Presentation
Greeting Cards 2.0:
Social Expressions for the 21st Century
(in collaboration with HP)
Role: Project and UX Lead

Skills: User Research, Wireframing, Prototyping, Usability Testing, Client Communication

Hewlett-Packard came to Carnegie Mellon University to gain a fresh perspective on the social expressions space and a new product under HP's printing solutions. Therefore, for our Capstone Project, we worked for 8 months on a 5-person team to research and design a solution within this opportunity space. This capstone project allowed us to test out all the HCI skills we have learned while also gaining experience through working on a project with a real client.

As Project Lead, my main responsibilities included coordination with the client, faculty, and team, planning and running meetings, team organization and logistics, providing a big-picture direction for the project, and helping the project to run smoothly overall. However, we participated in all aspects of the project, so I also performed user research, contextual inquiries, data analysis, interaction design, and usability testing.

Relationship Mapping Session

This project consisted of three main phases: research, design, and development. The first four months focused on user research, where we conducted a variety of different methods,including semi-structured interviews, relationship mapping, guerrilla research, and contextual inquiries, to fully understand our problem space. This field research was followed by synthesis and analysis of our data through affinity diagramming and data modeling to determine our main insights and conduct initial visioning concepts.

Discussing Design Ideas

The second half of the project concerned the design and iteration of the prototype phase, where we particularly focused on creating a combination of the physical and digital (traditional paper cards with new digital social interactions) to create something even more meaningful. We conducted six iterations of increasing fidelity, combined with usability testing and evaluation, to be able to create something usable with the ability to express great emotional value.

For more information, please visit our project website.